Terms and POlicy
Terms of Service
Day of Service
Customers are responsible for maintaining access into and out of the yard on scheduled service days. Dog PooPros technicians will not climb or jump fences to perform pooper scooper services.
Lawn
Please ensure the grass is mowed regularly to receive the best service.
Referral Credits
Dog PooPros will credit up to 1 free week of service up to $15.00 off your weekly scheduled service for each new customer that signs up and maintains 1 month of service.
Dogs
We love dogs! However, if your dogs are protective or aggressive for safety reasons, please place pets inside or away from the service area during your scheduled window of Pooper Scooper Service. If your pets are aggressive when we arrive, we will need to reschedule services and Dog PooPros will notify you that the day service couldn’t be completed.
Weather
Heavy rains or snow may delay our professional pooper scooper technicians. If this happens, we should be able to catch up by the next day or so and will notify you if there is a delay or reschedule. If we encounter a large amount of snow that delays us multiple days we may still charge for service and complete your pooper scooper service on your next scheduled clean-up day. Understand we will have twice as much dog poop to clean up on your next scheduled visit.
Guarantee
If you are not completely satisfied with that day’s scheduled service, simply let us know. We will either come back to Re-Doo your yard or credit that day’s service. Refer to the “Re-Doo” Guarantee.
How We Charge for Service
We set up a service with a credit card for automatic billing. Your card is set up on file securely and is charged after your service is completed. Service will not start until we have a valid card on file.
Contracts
Dog PooPros doesn’t have any contracts for Residential Service. We will need you to check the Terms of Service box at sign-up so our professional technicians can enter your yard to perform pooper scooper services.
Holidays
We do not typically work the following holidays. If your service day falls on one of these days, we typically service the day before or after the holiday.
New Year Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Cancellation or Suspended Service
If service is no longer desired please notify Dog PooPros 48 hours in writing so that we can cancel scheduled service. If your pets will not be using the yard for a certain period of time (i.e. vacation, illness, etc.) and do not wish to be charged for unnecessary visits please call 48 hours in advance of your scheduled service.
Pet Waste Disposal
Dog PooPros will double-bag the waste and place it in customers’ trash receptacles. We do offer a site removal option for an additional fee.
Liability
Dog PooPros assumes no liabilities for damage to yards, gates, pets, or properties. By initiating service, both parties agree to the above terms and responsibilities.
Service Agreement
A service agreement will be emailed to customers before services are performed. It will include details on services, dates, estimated window of time, estimated cost, and contact information. Dog PooPros LLC has the right to adjust schedules based on service route changes. Customers will be notified by email of any changes in service times, dates, or prices.
Privacy Policy
This Privacy Notice discloses the privacy practices of DogPooPros.com and applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- Security procedures are in place to protect against the misuse of your information.
- How you can correct any inaccuracies in the information.
- Information Collection, Use, and Sharing
Information Collection, Use, and Sharing
DogPooPros.com is the sole owner of the information collected on this site. We only have access to and collect information that you voluntarily give us via our website, email, or other direct contact with you.
DogPooPros.com will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access To and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 208-766-7767 or email at info@DogPooPros.com.
